Support
Need a hand? Email hello@ashortsail.com. We answer within a few working days.
A Short Sail is made by a small team and published by Gyld Pte. Ltd., 160 Robinson Road, Singapore 068914. Every email is read by a person. To help us help you quickly, please tell us your computer or browser, and what you did just before the problem.
A purchase
- The full game does not open after you paid. Sign in on play.ashortsail.com (top right) with the email address you bought with. We send you a sign-in link; no password is needed. If it still plays the demo, email us from that address.
- No sign-in email. Look in your spam folder, and check that you typed the address you bought with. The link works for a short time only, so ask for a new one if it is old.
- A receipt or an invoice. Our payment partner, Stripe, sells the game for us and sends the receipt (it says the game is sold through Link). Email us if you cannot find it.
- A refund. See the refund policy. In short: within 14 days of buying and under 2 hours of play, you get your money back, no reason needed.
- A charge you do not know. Email us before you dispute it with your bank. We can find the purchase and refund it if it was not yours.
The game
- A bug or an idea. Use the feedback button in the game: it sends us a picture and where you are, which helps us find the problem. Or email us.
- Your saves. The game keeps your saves on your own device: in your browser's storage on the web, and in the app's folder on desktop. Clearing your browser's site data deletes them, so export a save from the game's settings first.
- Common questions about the game are on the FAQ.
Other things
- Press, creators, and permissions: see the press kit, or email us.
- Your data: see the privacy policy.
- What you may do with the game: see the terms of use.
Last updated 7 November 2026.