Refund policy
Last updated 7 November 2026.
This page is about the full game bought on ashortsail.com. If you bought A Short Sail on Steam or itch.io, that store's own refund rules apply: please ask them.
The short version
- Ask within 14 days of buying, having played less than 2 hours, and you get your money back. No reason needed.
- After that, write to us anyway: we look at every request, for example when the game does not run on your computer.
- Your saves stay. After a refund, the game goes back to the free demo.
How to ask
Email hello@ashortsail.com from the address you bought with, and say that you want a refund. You can also use the link in your receipt email. Our payment partner, Stripe, sells the game for us (the receipt says it is sold through Link), so their support can help too.
We answer within a few working days. A refund goes back to the way you paid. Your bank may take some days more to show it.
What happens after a refund
The full game stops opening for that purchase: the next time the game checks online, it plays as the free demo again. Your saves are not deleted. If you buy again later, you sail on from where you were.
Your rights by law
The game is digital content you receive at once. If you live in the European Union or the United Kingdom, you have a right to withdraw from an online purchase within 14 days, which ends once you start playing or downloading, when you agreed to that at checkout. This policy gives you more than that: a refund within 14 days even after you start, if you played less than 2 hours. Nothing on this page limits the rights you have by the law of the place where you live.
Stripe, as the seller, may also refund a purchase on its own, for example to settle a problem with a payment, and applies the cooling-off rules of your country.
Misuse
We may refuse a refund when the policy is misused, for example many purchases and refunds on one account, or a purchase made with a card that is not yours. Disputed and fraudulent payments end the purchase too.
Changes
We may change this policy; the date at the top says when. A change does not apply to a purchase made before it. See also the terms of use and the privacy policy.