---
title: "Support | A Short Sail"
description: "Get help with A Short Sail: a purchase, signing in, a refund, or a bug in the game. Email us and we answer within a few working days."
url: https://ashortsail.com/support/
image: https://ashortsail.com/og/34-sail-dawn.jpg
---

# Support

Need a hand? Email [hello@ashortsail.com](mailto:hello@ashortsail.com). We answer within a few working days.

A Short Sail is made by a small team and published by Gyld Pte. Ltd., 160 Robinson Road, Singapore 068914. Every email is read by a person. To help us help you quickly, please tell us your computer or browser, and what you did just before the problem.

## A purchase

-   **The full game does not open after you paid.** Sign in on [play.ashortsail.com](https://play.ashortsail.com/) (top right) with the email address you bought with. We send you a sign-in link; no password is needed. If it still plays the demo, email us from that address.
-   **No sign-in email.** Look in your spam folder, and check that you typed the address you bought with. The link works for a short time only, so ask for a new one if it is old.
-   **A receipt or an invoice.** Our payment partner, Stripe, sells the game for us and sends the receipt (it says the game is sold through Link). Email us if you cannot find it.
-   **A refund.** See the [refund policy](https://ashortsail.com/refunds/). In short: within 14 days of buying and under 2 hours of play, you get your money back, no reason needed.
-   **A charge you do not know.** Email us before you dispute it with your bank. We can find the purchase and refund it if it was not yours.

## The game

-   **A bug or an idea.** Use the feedback button in the game: it sends us a picture and where you are, which helps us find the problem. Or email us.
-   **Your saves.** The game keeps your saves on your own device: in your browser's storage on the web, and in the app's folder on desktop. Clearing your browser's site data deletes them, so export a save from the game's settings first.
-   **Common questions** about the game are on the [FAQ](https://ashortsail.com/faq/).

## Other things

-   Press, creators, and permissions: see the [press kit](https://ashortsail.com/press/), or email us.
-   Your data: see the [privacy policy](https://ashortsail.com/privacy/).
-   What you may do with the game: see the [terms of use](https://ashortsail.com/terms/).

Last updated 7 November 2026.